Long Light Resistance Band

This Refund and Returns Policy applies for all products purchased through the Body By Bates Onlie Studio checkout.

You acknowledge that Body By Bates Online Studio provides a platform for users to purchase Products from a Seller, and that a sales contract is formed between you and Body By Bates Online Studio.

Body By Bates cannot exchange or refund any physical fitness products due to hygiene reasons. (regulation 28(3)(a), CCRs).

• RETURNS FROM THE POSTAL SERVICE: If your order is returned due to non-delivery or incorrect address, it will be cancelled and refunded. To receive the products you ordered, you will need to create another order. You will not be refunded for the postage as we have incurred the cost of sending you the order.
• IF YOUR ITEM IS NOT RECEIVED: If the shipping time has expired and we cannot find a solution to fulfil your order we will offer you a replacement order to send you the goods again. If a replacement order cannot be arranged, a refund will be issued instead.
• RETURNS BY CUSTOMER: Any physical fitness products returned parcels sent by the customer without acknowledgement from Body By Bates Online will not be returned/exchanged or refunded.
• If you have received a faulty product and it's within 60 days from purchase please send in a picture of the faulty product and we can exchange this but unfortunately, there will be no refunds.

Due to social distancing and the restrictions put in place due to COVID-19 please allow up to 7 business days for dispatch of your order. Your order will be processed as soon as physically possible.

We are currently only offering shipping in the UK and this will be Royal Mail Tracked: £4.50